A number of teams use HelpScout for communications with people outside of WordPress.org - Plugin and Theme reviews, GDPR/DPO tasks, Jobs.wordpress.net, etc.

Using the HelpScout API we could track these contributions to the project and add an activity item detailing it.

For privacy reasons, I assume this would need to be done either weekly or monthly, but may help others realise just how much work these members put in. Likewise, it wouldn't be wise to list the inboxes worked on, although for some, it might be obvious.

The activity item would be something like:

📧 Has made 1,234 email replies in HelpScout this month.

I'll be reaching out to the recently active HelpScout users with this idea