Company activity

Updated 16 hours ago

This page gives you a detailed overview of how Hostinger has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: May 2017.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

16,483

Verified

22

Invited

4,928

Redirected

4


Total reviews from the past 12 months

21,437

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How Hostinger got its reviews in the past 12 months

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Mar-MayJun-AugSept-NovDec-Feb

Profile merges

How many profile merges happened in the past 12 months

3 May 2024

4 profiles merged into Hostinger because they were about identical domains.

Hostinger's TrustScore became 4.6 after this profile merge (previously 4.6).

List of profiles

2 June 2022

23 profiles merged into Hostinger because they were about identical domains.

Hostinger's TrustScore became 4.3 after this profile merge (previously 4.3).

List of profiles

New reviews by star rating

How many new reviews (distributed by star rating) Hostinger got each month in the past 12 months

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Mar-MayJun-AugSept-NovDec-Feb

Reply behavior

How Hostinger replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 24 hours or less.

  • Has replied to 99% of their negative reviews.

Hostinger’s flagging activity

How frequently Hostinger flagged their reviews in the past 12 months

What's a flagged review?

  • Hostinger may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Hostinger selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Hostinger flagged 47 of their reviews a total of 54 times.
  • 14% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

0

0%

2-star

1

2%

1-star

46

98%

What happened to the 47 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

8

Reviews removed from trustpilot.com

39

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Hostinger

7

Reviewer resolved the breach of Trustpilot's guidelines

1

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

36

Reviewer didn't resolve the breach of Trustpilot's guidelines

3