","chatData":{"content":"\n\nParler à nos Spécialistes Apple Watch(s’ouvre dans une nouvelle fenêtre)\n","images":[{"src":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0K2drRW5PL3BOUXM5bHUxdmx3VytMWDE1UUxLT2t0cW42N3FvQzVqaGhrVVhOWk5UYkpsTWtxTGJjQnB1bzExYngrYWpGdS9XeFgvbS9ITnNYOEhYaG4","height":35,"width":35,"alt":null,"deferSrc":false,"noImage":false,"urlFormatMapping":[{"jpeg":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0K2drRW5PL3BOUXM5bHUxdmx3VytMWDE1UUxLT2t0cW42N3FvQzVqaGhrVVhOWk5UYkpsTWtxTGJjQnB1bzExYngrYWpGdS9XeFgvbS9ITnNYOEhYaG4"}],"title":"store-chat-specialist-icon-202506","baseIdentifier":"store-chat-specialist-icon-202506","scaleFactor":"2X"},{"src":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506_AV1?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0OStwZU80U3QwWHgwLzZ2TXQ4Mmc1WkozZ243MkhSa3VZM0pFUXd0a3pwWEtyTlBEcFBOb2UveU5OS3ZEZjUxRkZnOUVHY2NMcW1WREozaWRXa2dldEI","height":35,"width":35,"alt":null,"deferSrc":false,"noImage":false,"urlFormatMapping":[{"jpeg":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506_AV1?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0OStwZU80U3QwWHgwLzZ2TXQ4Mmc1WkozZ243MkhSa3VZM0pFUXd0a3pwWEtyTlBEcFBOb2UveU5OS3ZEZjUxRkZnOUVHY2NMcW1WREozaWRXa2dldEI"}],"title":"store-chat-specialist-icon-202506_AV1","baseIdentifier":"store-chat-specialist-icon-202506","scaleFactor":"2X"},{"src":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506_AV2?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0OTVIMTNPN3B2ZzRaVW1Vc0NtMXQyT0ozZ243MkhSa3VZM0pFUXd0a3pwWEtyTlBEcFBOb2UveU5OS3ZEZjUxRkdUYURhOHlxeXRnQ1BJbkczbndPaTM","height":35,"width":35,"alt":null,"deferSrc":false,"noImage":false,"urlFormatMapping":[{"jpeg":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506_AV2?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0OTVIMTNPN3B2ZzRaVW1Vc0NtMXQyT0ozZ243MkhSa3VZM0pFUXd0a3pwWEtyTlBEcFBOb2UveU5OS3ZEZjUxRkdUYURhOHlxeXRnQ1BJbkczbndPaTM"}],"title":"store-chat-specialist-icon-202506_AV2","baseIdentifier":"store-chat-specialist-icon-202506","scaleFactor":"2X"},{"src":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506_AV3?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0OWZPTExhK2hYWFhDZXBFb3h4ZWluQkozZ243MkhSa3VZM0pFUXd0a3pwWEtyTlBEcFBOb2UveU5OS3ZEZjUxRkcyT2dVUjdBZ0pFNldoaFVYaEYxeGI","height":35,"width":35,"alt":null,"deferSrc":false,"noImage":false,"urlFormatMapping":[{"jpeg":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506_AV3?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0OWZPTExhK2hYWFhDZXBFb3h4ZWluQkozZ243MkhSa3VZM0pFUXd0a3pwWEtyTlBEcFBOb2UveU5OS3ZEZjUxRkcyT2dVUjdBZ0pFNldoaFVYaEYxeGI"}],"title":"store-chat-specialist-icon-202506_AV3","baseIdentifier":"store-chat-specialist-icon-202506","scaleFactor":"2X"},{"src":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506_AV4?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0OEZGa1lVSjZ6NkhuaXJHQ3llSmx1OUozZ243MkhSa3VZM0pFUXd0a3pwWEtyTlBEcFBOb2UveU5OS3ZEZjUxRkZ3eER2aWtBMFhRMVRPdWhHQ2p2K3g","height":35,"width":35,"alt":null,"deferSrc":false,"noImage":false,"urlFormatMapping":[{"jpeg":"https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/store-chat-specialist-icon-202506_AV4?wid=70&hei=70&fmt=jpeg&qlt=90&.v=VXRDQVlxMTJJMXBPUzZKYmlVSjB4Q2o1cW5aOTRSYzl1SGhPbEp1WkI0OEZGa1lVSjZ6NkhuaXJHQ3llSmx1OUozZ243MkhSa3VZM0pFUXd0a3pwWEtyTlBEcFBOb2UveU5OS3ZEZjUxRkZ3eER2aWtBMFhRMVRPdWhHQ2p2K3g"}],"title":"store-chat-specialist-icon-202506_AV4","baseIdentifier":"store-chat-specialist-icon-202506","scaleFactor":"2X"}],"title":"Besoin d’aide pour choisir?"}}
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Comment échanger votre appareil.
\n\n
[Une employée d'Apple dans un Apple Store]
\n\n
[Une musique électronique enjouée commence]
\n\n
Échanger un appareil chez Apple est un excellent moyen d’obtenir une remise sur un\nnouveau. C’est facile à faire en ligne, et c’est bon pour la planète. Voici comment ça\nfonctionne.
\n\n
[Le texte à l'écran affiche : Mac, iPhone, iPad et Apple Watch sous les images\ndes produits. iPad est sélectionné]
\n\n
Après avoir sélectionné votre nouveau produit…
\n\n
[Un texte affiche : Apple Trade In avec les options Ajouter un échange ou Pas\nd’échange dessous. Ajouter un échange est sélectionné]
\n\n
choisissez l’option de Trade In et parlez-nous de votre appareil.
\n\n
[Le texte affiche : Votre appareil est-il en bon état? avec les options Oui ou\nNon dessous. Oui est sélectionné]
\n\n
Répondez à quelques questions pour obtenir une estimation de sa valeur d’échange,\nque vous pourrez ensuite utiliser pour votre nouvel achat.
\n\n
[Le texte affiche : Votre appareil s'allume-t-il et tous les boutons fonctionnent-\nils? avec les options Oui ou Non dessous. Oui est sélectionné]
\n\n
Si vous payez par mensualités, cette valeur estimée sera appliquée à votre facture\nmensuelle. Ou, si vous le payez en totalité, nous créditerons votre mode de paiement.
\n\n
[Les icônes des méthodes de paiement apparaissent à l’écran]
\n\n
Une fois votre commande terminée, vous recevrez un courriel avec des conseils pour\nsauvegarder et transférer vos données sur votre nouvel appareil, ainsi que des instructions\npour renvoyer votre échange.
\n\n
[Les icônes de courriel, de stockage iCloud et de retour apparaissent à\nl’écran]
\n\n
[Les icônes disparaissent et nous revenons à l’employée d'Apple en plein\nécran dans l'Apple Store]
\n\n
Nous vous tiendrons au courant du statut de votre échange et confirmerons sa valeur\nfinale. Et c'est tout!
\n\n
Si vous avez des questions, nos équipes sont toujours disponibles par clavardage, au\ntéléphone ou en magasin.
\n\n
[La musique s’arrête]
\n\n
[Le logo Apple apparaît]
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