Support Specialist | ITIL Certified
Customer-focused support leader with experience driving high-quality service delivery across SaaS and technical environments. I specialise in leading incident response, mentoring engineers, and improving support operations to deliver measurable outcomes.
• Lead by example, mentoring team members, improving performance, and building strong team engagement
• Drive continuous improvement across workflows, documentation, and customer journeys
• Strong cross-functional collaborator with Product, Engineering, and Operations teams
• Comfortable working in fast-paced, evolving environments with shifting priorities
• Data-driven approach to support—focused on SLAs, response times, and customer success metrics
• Clear communicator with strong focus on tone, empathy, and customer trust