Support Specialist | ITIL Certified
I'm someone who genuinely enjoys solving problems and helping people get back on track when technology gets in the way. Friends and colleagues often come to me first when something breaks, not just because I can fix it, but because I explain things in a way that makes sense.
I bring patience, curiosity, and a positive attitude to every challenge — whether that's walking a non-technical user through a solution or troubleshooting stubborn systems in my home lab. I see every ticket not just as a problem, but as a chance to learn and make someone's day easier.
I operate within a customer-centric framework, prioritising clear and transparent communication to build and maintain strong customer relationships. When it comes to troubleshooting and investigating issues, I take a structured approach — methodically working through problems to identify root causes and deliver reliable solutions. I actively collaborate across teams, both to share what I know and to learn from others, ensuring that knowledge doesn't stay siloed and that the best solution always finds its way to the customer.