Hi there!
Thanks so much for reaching out — I know how frustrating it can be to run into a login issue, but I’m here to help you get it sorted.
The message you’re seeing — “Account found — there is already an account with this email address. Please enter email address and password.” — usually means that you don’t yet have a WordPress.com account linked to that email, even though you’ve used it on WooCommerce.com before.
To fix this, you’ll just want to create a WordPress.com account using the same email address you’ve used on WooCommerce. Once that’s done, you can click “I forgot my password” while on the error screen. That will send you a password reset link to get into your account. Once your new password is set, you should be able to log in successfully.
For a step-by-step guide, this page walks you through everything: https://woocommerce.com/document/log-into-woocommerce-com-with-wordpress-com/#section-6
Give that a try and let us know how that goes!
I have a wordpress.com account already and it won’t let me sign in as described above. I have changed the password multiple times.
Hi @chillifish,
For this, please fill out the Account Recovery form so our support can assist you with the regaining access.
I hope that helps. Let us know if you need anything else.
Thanks, that seems to be asking me to recover the account for wordpress.com, which I don’t have an issue with. It’s WooCommerce that I can’t sign into.
Hi @chillifish,
Thank you for getting back to us and for the clarification. Just to confirm, are you using the same email address for both your WordPress.com and WooCommerce.com accounts?
Yes, that’s correct. I get a message to say that there is already an account with that email address and to sign in with my email address and password, which it rejects as incorrect.
Thank you for the clarification @chillifish,
I have clicked on the forgot password and reset the password, but it still won’t accept it.
Here I assume you meant after resetting the password, you got email to reset password and was able to do so but when you tried logging in using the new password it still shows invalid? or do you mean you were unable to reset password.
Can you attempt the reset password again? This time please pay attention to the password as it could be there was a mistake in the new password and let me know your observation and I will be willing to assist further.
I’m sorry if I’ve not been clear. I have successfully reset the password with wordpress.com a number of times. I can log in to wordpress.com with that password with no problem. However, when I try to log in to woocommerce with that password it won’t accept it and says it’s an incorrect password.
Hi @chillifish,
Thanks for clarifying. I understand you’re looking to resolve the issues with accessing your account. WooCommerce.com and WordPress.com accounts are tied together and since we don’t handle account issues here due to the forum guidelines, please open a support ticket so our Happiness Engineers will assist you with it.
Let us know if you need anything else.
The reason I posted here and not there is because you have to log in to get support…
Hi there!
Thank you for providing more information about the issue. I understand you’re experiencing difficulties logging in to your WooCommerce.com account.
Instead of entering your password directly on WooCommerce.com, please first log in to your WordPress.com account. Once you’re logged in, follow these steps in the same browser where you’re logged into your WordPress.com account.
- After that Select Log in on the homepage of WooCommerce.com
- Use your WordPress.com account to sign in, (You will see the option to click ‘Use WordPress.com account to log in)
- Click Approve to authorize WooCommerce.com to use your WordPress.com account (In this way you will not asked to entered the password or email address)
- You’ll be redirected to your WooCommerce.com account.
You are now logged into WooCommerce.com and can view your My Account Dashboard, Downloads, Orders and Subscriptions, and open a Support request.
Let us know if that work for you.
Thanks, but I don’t have the option ‘Use WordPress.com account to log in’ There is no scenario I can find that doesn’t involve asking me to type in my username and password for wordpress.com. Every time I do that it tells me my username or password is incorrect. I will try and create an account with a different email address to raise a ticket on WooCommerce. This has been beyond frustrating.
Following up on this. I have found that it was due to a change of email address on the account that was causing the issue. Having entered the previous email address, I was able to log in. Thankfully my browser password manager had saved the previous password.
Awesome @chillifish,
I’m really glad to hear the issue has been resolved — well done!
If you found the guidance and support in the forum helpful, we’d truly appreciate it if you could leave a review for the WooCommerce plugin here: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post
Thanks again for getting back to us and providing that clarification.
