Latest release 1.21.2

  • Resolved modiphier

    (@modiphier)


    3 months, 3 weeks ago

    Hi,
    I have an error log displayed below and my site becomes completely unresponsive. I removed my hostname so ignore those file paths. If you need more I will provide via email. Whats odd is i have a dev site and its not breaking that site. I tried deleting and reinstalling and edit and saving all the popups too and within minutes the sites crashes. I delete the folder and the site is fine.

    Thanks,
    Paul

    [Fri Sep 19 18:15:02.220390 2025] [proxy_fcgi:error] [pid 5419:tid 139945352075008] [client 66.249.88.7:0] AH01071: Got error ‘PHP message: PHP Warning: require_once(functions/developers.php): Failed to open stream: No such file or directory in /var/www/vhosts/.com/httpdocs/wp-content/plugins/popup-maker/includes/entry–legacy.php on line 25; PHP message: PHP Fatal error: Uncaught Error: Failed opening required ‘functions/developers.php’ (include_path=’.:/opt/plesk/php/8.2/share/pear’) in /var/www/vhosts/.com/httpdocs/wp-content/plugins/popup-maker/includes/entry–legacy.php:25\nStack trace:\n#0 /var/www/vhosts/.com/httpdocs/wp-content/plugins/popup-maker/bootstrap.legacy.php(111): require_once()\n#1 /var/www/vhosts/.com/httpdocs/wp-content/plugins/popup-maker/popup-maker.php(114): require_once(‘…’)\n#2 /var/www/vhosts/.com/httpdocs/wp-settings.php(545): include_once(‘…’)\n#3 /var/www/vhosts/.com/httpdocs/wp-config.php(120): require_once(‘…’)\n#4 /var/www/vhosts/.com/httpdocs/wp-load.php(50): require_once(‘…’)\n#5 /var/www/vhosts/.com/httpdocs/wp-blog-header.php(13): require_once(‘…’)\n#6 /var/www/vhosts/com/httpdocs/index.php(17): require(‘…’)\n#7 {main}\n thrown in /var/www/vhosts/the.com/…’

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    3 months, 3 weeks ago

    @modiphier – Sorry to hear that.

    Just looking at the errors though it’s saying it couldn’t find files that are absolutely included in the plugin.

    my only guess is you got a corrupted copy some how, but given nobody else has reported it with over 200k downloads of that version so far I don’t think it’s on our end. Missing Giles would cause instant errors on all of those sites as well and these forums would be packed u til we fixed it.

    I’d try simply reinstalling the plugin from Plugins -> Add New -> Search for Popup Maker.

    Hope that helps.

    Thread Starter modiphier

    (@modiphier)

    3 months, 3 weeks ago

    Thanks for the quick reply. this is exactly what I did. > I’d try simply reinstalling the plugin from Plugins -> Add New -> Search for Popup Maker.

    I am going to try downloading the files from my dev site and uploading with sftp. I have redis running and I am using cloudflare. I didn’t really look at the error or understand to try debugging that. I just tried uploading it with sftp and within a minute or so it overwhelms memory usage and the cloudflare page displays and says the host is not online. no wordpress access at all i have to delete the folder from the plugins directory. 🙁

    Plugin Author Daniel Iser

    (@danieliser)

    3 months, 3 weeks ago

    ahh that might explain it if the errors began occurring during upload.

    if you left the plugin active while uploading, suddenly it uploads a file that requires a new file that hasn’t been uploaded yet. Now every request that hits your server throws errors til the upload finishes.

    When WP core updates plugins, it does so in a bubble where no plugins are active while it does it to prevent that type of thing.

    Hope that helps.

Viewing 3 replies - 1 through 3 (of 3 total)

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