Unacceptable Service, No Product, No Refund After Months

I ordered a Dyson air purifier filter during Black Friday in November. The courier damaged the parcel in transit and returned it to MediaMarkt without ever delivering it to me.

Now it is mid-February, months later and I still have:
	&bull;	No product
	&bull;	No replacement
	&bull;	No refund
	&bull;	No solution

All I get every time I contact customer service is the same copy-paste response:
&ldquo;We are looking into it.&rdquo;

Looking into it for three months while keeping my money is not customer service it&rsquo;s negligence.

MediaMarkt has had the returned package back for a long time, yet nothing has been done. This is easily one of the worst online shopping experiences I&rsquo;ve ever had.

If you can&rsquo;t deliver an item, the bare minimum is to refund the customer quickly. Keeping someone waiting for months is completely unacceptable.

Avoid ordering from MediaMarkt online unless you want to risk losing both your order and your money.


K&F Concept provided me with both an excellent product and SUPERIOR customer service. I purchased the Magnetic Quick Release adapter mount as a gift. The carrier didn't handle with care & the box took a real beating. The mount, on the other hand, was just fine. Just made it difficult to give as a gift. The representative at K&F immediately made it right and I'm appreciative. Will continue to purchase from this company. 

I was lucky to catch an ad for iMemories and what they do. I was preparing the daunting task of digitizing a hundred different sized physical photos, but immediately signed up. I sent my pics in, they came back soon all digitized too, simply exceptional. And on sale that week to boot

Yurik.H Was awesome, fixed my issue on the first attempt, where others didn&rsquo;t, really helpful and professional, highly recommend this person 

Every part of ordering is simplified! Very easy process!

TERRIBLE CUSTOMER SERVICE - Impossible to understand the customer service staff via phone - broken English.... Tried to place a food order online via my account - It took payment details, but then crashed? I rang customer service - could barely understand the guy who told me "dont worry, it takes hours to show order has been placed..." ? I rang back and I am told "all the website Is down, and they are trying to fix it..." MAKE YOUR MINDS UP! I asked why they do not close their online shopping down until they fix it, instead of taking peoples money? 

I've been using this service for 2 years. That's a big reason why i highly recommend it.
Honestly, i never faced any issue so far in terms of communication & the quality of service provided.

Honestly the worst experience I have ever had with there customer service.
The situation has been extremely frustrating. I placed my order three days after emailing to inquire about its dispatch status. I was informed that the order was placed incorrectly and that they were out of stock, despite the website indicating availability.
After five days of email correspondence, there has been no progress. Emails have not been read or replied to. Promises have been made but not followed through, and the company has changed its mind on several occasions.
If I were you, I would take your money elsewhere. I would highly avoid it.

Best in Audio & Visual

Companies

Popular searches

Recently reviewed companies

Sonos Inc.

MediaMarkt NL

K&F CONCEPT

iMemories

tapo.com

B&H Photo-Video

Asda

VisualiseTv

Ultimea

FOREVER

Related categories

Appliances & Electronics

Computers & Phones

Internet & Software

Repair & Services